Communication Essentials Training Course

Audience:

• Any management or leadership role.
• Project Members Looking to enhance their team skills.
• Any operational leaders looking to enhance their inter-personal skillset.

Overview:

This course is instructor led, delivered by highly experienced human factors specialists who have delivered high quality training to numerous high-risk industries including aviation, nuclear power, oil & gas producers, health care and elite sport. The importance of risk and safety awareness is emphasized throughout the delivery with the use of accident case studies from multiple industries. The course takes the candidate through the basic functions of human cognition and show how this understanding can be crafted into practical tools. This tool set can then be brought into the workplace environment at practical, policy and process level in order to enhance performance, efficiencies and reliability. The course is particularly relevant to companies who are increasingly using new technology. The use of checklists and appropriate application of standard operating procedures is thoroughly explored. There is a particular focus on operational risk and how decision-making performance under situations of pressure. The course culminates with a focus on the human factor characteristics of high performing teams and considers what we can all learn.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their understanding to the development of cognitive tools to enhance performance.
• Grasp the key principles required to enhance compliance, reliability and performance.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Any management or leadership role.
• Employees looking to enhance their training skills.
• Potential leaders looking to embark on a training role.

Overview:

This course is instructor led and can be broken down into twelve one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. The course is delivered by highly experienced human factors specialists who have trained many managers, coaches and trainers across multiple high-performance roles in numerous industries. This enjoyable and engaging course takes the candidate from the very basics of andragogy – or adult learning. Some of the myths of training are dispelled in the evidence base approach taken by this highly engaging and intensive course. The high level of candidate engagement culminates in a series of lessons and presentations which are recorded and assessed by your peer learners. 

By the end of this training, participants will be able to:

• Understand the basic principles andragogy.
• Apply their understanding to the development of learning and development tools.
• Design and implement basic training courses for their industry or occupation.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Any management or leadership role.
• Employees looking to enhance their risk awareness.
• Any operational leaders looking to enhance their dynamic risk management skillset.

Overview:

This course is instructor led and can be broken down into six one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. This course focusses on the day to day threats faced by all industries in maintaining high levels of human performance. The first step in any aspect of risk management is the ability to identify and objectify operational risks. The most prevalent risk wherever humans play a part of the operational process is the ever-present threat form human error. Rather than attempt the unrealistic goal of eradicating error, the course focus on techniques which enable managers and practitioners to avoid, trap or mitigate the impact of human error. The course looks at real world case studies as well as making good use of the candidates’ own experiences to bring the tools and techniques of the course to life.

By the end of this training, participants will be able to:

• Understand the basic principles of dynamic risk management.
• Apply their understanding of avoid, trap and mitigate risk.
• Design and implement training tools and techniques which can be applied within their own industry.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• Accountable management or leadership roles.
• Middle & senior leaders who are looking to enhance their human factors knowledge.
• Middle & senior leaders who want to develop their own human factors performance.

Overview:

This course is instructor led and can be broken down into six one-hour webinars to be undertaken in one session or as a series of separate bite-sized sessions to suit the candidates’ timetable. The aim of this course is to give leaders and managers an understanding of how human factors plays such a significant role in the success and sometimes failure of high-performance operations. As well as investigating some high-profile corporate failures, the course also focuses on some organisations which have been extraordinarily resilient. These High Reliability Organisations are not a complete solution to the threat of corporate failure, but they can give us some great insights into corporate resilience. The course explains how powerful culture can be in shaping your employee’s risk perception and critical behaviour. Combining safety management with cultural influencers can not only improve safety performance but can create other operational efficiencies.

By the end of this training, participants will be able to:

• Understand what high reliability theory (HRT) is based on.
• Apply some of the lessons from HRT to explain how why some organisations succeed whilst others fail.
• Understand how organisational culture drives employee values and attitudes and how to influence positive behaviours.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• All management or leadership roles.
• Leaders who are looking to enhance their coaching capabilities.
• Leaders who want to enhance their managerial skill set.

Overview:

This course is instructor led and can be broken down into seven one-hour webinars to be undertaken in one session or as series of separate bite-sized sessions to suit the candidates’ timetable. The course is led, directed and designed by trainers with extensive experience in coaching the coaches at the highest levels of international elite sport and high-performance industries. Coaching has migrated from sport and education into mainstream managerial best practice. Whilst the underlying principles are not complex, the method in which they are applied can vary in effectiveness. The establishment of trust is fundamental in any relationship, no less in the essential relationships within a business environment. How managers engage and in particular listen to their team members and employees is a critical skill. Communications skills are explored and developed within a trusting and creative environment. Course members will learn to appreciate that how they conduct themselves is often more important than what they actually do or say.

By the end of this training, participants will be able to:

• Understand how the principles of coaching are applicable to managing colleagues.
• Apply the key behaviours from coaching to enhance managerial skills.
• Discuss the various approached in the coaching environment that can be applied to managing in the operational environment.

Format of the Course:

• Either instructor led or via webinar.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

Audience:

• Any management, supervisory or leadership role.
• Team Members Looking to enhance their team skills.
• Any operational leaders looking to enhance their inter-personal skillset.

Overview:

There are misconceptions that Human Factors (HF) is a discipline which is only applicable to safety critical industries like aviation, medicine and the oil & gas sectors. In fact, there are tangible benefits to investing in HF beyond improving safety.

Improved Operational Efficiency: Giving a team the tools to allow them to manage workload, problem solve and make effective decisions equips them with the ability to handle work-related difficulties without the need for higher level intervention. Regardless of the setting, front line team members are able to handle complex, dynamic situations.

Enhanced Employee Engagement and Brand Reputation: Empowering team members to manage work situations increases employee engagement and improves customer interactions. An organisation that can demonstrate a commitment to improve and invest in its staff will reap the benefits of increased job satisfaction.

Reduced Absenteeism, Increased Retention: Time off work due to stress and fatigue can be partly addressed through HF training. But workplace morale is undoubtedly going to affect individual stress levels. Investment in a combination of stress & fatigue management training and introducing peer support programmes demonstrates a commitment to employee well-being that Deloitte suggests will result in a 500% return in reduced absenteeism and improved retention.

In summary, the same skills that help pilots, surgeons and oil rig drillers can be applied far more frequently to benefit an organisation beyond safety.

By the end of this training, participants will be able to:

• Understand the basic principles of human cognition.
• Apply their understanding to the development of cognitive tools to enhance performance.
• Demonstrate knowledge of the key principles required to enhance compliance, reliability and performance.

Format of the Course:

• Instructor led.
• Scenario based presentations, briefings and accident analysis.
• Break out scenario workshops and group presentation.

This course is available for delivery in English only currently

Audience:

• All Management Roles.
• Accountable Managers, Safety or Risk Post Holders.
• Experienced Managers looking to elevate their risk & safety management skills.

Overview:

This course explores the primary influences on decision-making under pressure. Nothing piles on the pressure quite like a crisis and this course aims to provide civil servants with the tools that they need to analyse the situation and make good decisions in times of uncertainty.
The course adopts a holistic approach to manage complex systems. The current global pandemic has accelerated change in many areas of strategy and this course utilises proven tools to enable civil servants to make good decisions whilst under pressure. In addition, we will consider how to effectively mitigate emergent threats be they physical or digital. The course has a number of high-profile case studies from various industries which are analysed and discussed collectively and presented from various perspectives by the delegates.
Assessment techniques will be explored and applied to real world scenarios. Delegates will evaluate crises and decide what course of action is best given the limited information available. The course provides the delegates with the confidence to directly engage with risk-based decisions within a complex operating environment.
The course ties into the Better Business Case methodology. The Better Business Case is the UK government’s best practice approach to enable civil servants to develop spending proposals and make effective business decisions.

By the end of this training, participants will be able to:

• Understand the nature of complex systems and how to manage within them.
• Identify strategies to mitigate the impact of new technologies on risk strategies.
• Enhance the resilience of their risk management system.

Format of the Course:

• Facilitated and group discussion.
• Scenario based presentations, briefings and case study analysis.
• Break out scenario workshops and group presentation.