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Course Outline
Introduction to OpenText Exstream v16
- Overview of the structural elements of Exstream v16
- Understanding the multi-tenant architecture
OpenText Directory Services (OTDS)
- Introduction to OTDS
- Understanding OTDS concepts
Exstream Tools v16
- Exploring Control Center capabilities and management options
- Supervisor, control, and other web applications
- Utilizing Exstream tools
Exstream v16 Administration
- Administering Exstream for optimal performance and security
- Deploying Exstream v16 applications
Exstream Design Manager/Designer v16
- Understanding the fundamentals of document design within Exstream
- Designing and creating documents using Exstream Design Manager/Designer
Exstream Communications Builder/Communications Server v16
- Building and managing communication flows
- Developing communication strategies and implementing them in Exstream
Troubleshooting and Best Practices
- Troubleshooting and resolving typical issues
- Leveraging the portal for support and resources
Advanced Topics
- Understanding migration processes
- Developing new flows
- Adapting to updates in Exstream v16
- Managing and creating templates post-update
Summary and Next Steps
Requirements
- Basic understanding of Customer Communication Management (CCM) concepts
- Basic knowledge of IT infrastructure and databases
Audience
- Project managers
- IT professionals
28 Hours
Testimonials (3)
The style and method of Training, it was more interacting than just listening in through the whole training, She gave me chance to practically apply her teachings while she was doing the training. So i really enjoyed that, gave me all the attention and asked where and what needed her to show me and i learned so many new features and have more knowledge now than before, i also gained some confidence in doing my work and using Salesforce.
Libuseng Moqoboko - Gemalto Southern African (Pty)Ltd
Course - Salesforce Lightning
Fortunately I was 1 on 1 with my trainer. This was very good. Victor worked at my pace, he explained things clearly and I was very happy with the outcome.
Craig - Superior Minerlas
Course - Salesforce for End Users
That we got to use a test environment and could do what was trained. Hennie was such a wonderful person and was very welcoming.
