Course Outline
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Module 1
Introduction: Understanding key principles and definitions. -
Module 2
The Impact of Customer Experience: Differentiation, retention and the new method of customer acquisition. -
Module 3
The CX Framework™: Our unique Framework that drives CX Excellence. -
Module 4
The Customer Journey: Understanding Customer Personas and the five steps to successful customer journey mapping. -
Module 5
CX in Action: Understanding how employees and digital innovation transforms your CX. -
Module 6
Four Stages to CX Excellence: Creating your CX strategy to implement in your organisation today.
Requirements
Who is this course for?
Our CX courses are suitable for a wide range of learners from junior staff right through to professionals and executives in business and up to CEOs. Our entry- level Professional Certificate course is suitable and rewarding for everyone at any level of business.
The Professional Certificate course is also highly relevant for customer-facing teams, team leaders and customer ‘champions’.
Testimonials (3)
The training helped me expand my knowledge and understanding of Burp Suite. I also realized that what I had learned through self-study was still quite limited. This training was very helpful to me as a QA because Burp Suite is a valuable tool for performing security testing and improving the overall quality of application testing. I will continue exploring this tool and learning more about its features and capabilities.
Rea Mendez - BAKAWAN Data Anallytics Inc.
Course - OWASP Top 10 2025
I really enjoyed learning about AI attacks and the tools out there to begin practicing and actively using for security testing. I took a lot of knowledge away which I didn't have at the beginning and the course met what I hoped it would be. My favorite part shown from the training was Comet Browser and was amazed at what it could do. Definitely something will be looking into more. Overall it was a great course and enjoyed learning all OWASP GenAI Top 10.
Patrick Collins - Optum
Course - OWASP GenAI Security
Hands-on, exercises, in-person helping and questioning.
